FAQ

Questions, answered

Everything people usually ask before unlocking a Vault.

What exactly is a Vault?

A Vault is a curated, category-specific pack of verified supplier information — contacts, ordering instructions, minimums, quality notes and tutorials. Each Vault is checked and dated.

Do I need a password?

No. Access is passwordless. Request a secure link on the Already Purchased? page using the email from your order and we email it if your access is active.

What is Complete Vault Access?

One purchase that unlocks every Vault available now and any Vault we add later, at a significant discount versus buying each one separately.

What is the Pudz Members Shop?

A private physical store for members only. Any Vault purchase opens it by default. It is never visible to the public site.

Can I share my access?

Access is tied to your email and monitored. Sharing links may result in access being revoked without refund.

Do you offer refunds?

Because Vault content is delivered instantly and cannot be returned, digital access is non-refundable once opened. Contact us if something is wrong and we will make it right.

Still stuck? Contact the team.