Questions, answered

A Vault is a paid digital research resource for one product category. You are buying our time and work: curated supplier research, supplier contact information, ordering and sourcing notes, organised and dated. You are not buying stock, a franchise, an investment or a business opportunity.

Pay for a Vault or All Access, and access is created for the email you used at checkout. Sign in with the secure passwordless link we email you, and your Vaults appear in your account. No password needed — request a new link any time on the Already Purchased? page.

No. Vaults are digital information only. Nothing is shipped, and no samples, stock or branded merchandise are included. Vault artwork is illustrative branding, not photographs of any supplier's goods.

A research status describes how much work we have done on a listing. It is not a guarantee of supplier performance, product quality, authenticity, legality, shipping, stock, pricing or commercial terms. Supplier details can change at any time, so always confirm directly with the supplier before ordering.

No. Suppliers are independent third-party businesses. We are not their agent, partner or reseller, and we are not party to any order you place. Third-party brand names and trade marks belong to their owners; unless expressly stated we are not affiliated with, endorsed by or authorised by them. You are responsible for your own due diligence and for IP, customs, product-safety and resale compliance.

No. Pudz Vault is research and information only. We make no promise of income, resale profits, business results, supplier performance or product quality, and nothing on this site is financial, business, tax or legal advice.

One purchase that unlocks the five current Vaults: Apparel, Footwear, Accessories, Tech & Lifestyle, and Beauty & Cosmetics — at a lower total price than buying each one separately. Future Vault categories are sold separately unless expressly stated otherwise.

No. Access is tied to your email and is monitored. Sharing links may result in access being ended — see the terms for how that works.

We generally do not provide change-of-mind refunds once digital access has been supplied or opened. This does not affect your rights under the Australian Consumer Law — contact us if access wasn't supplied, you were charged twice, or what you received is materially different from what was advertised.

A private members-only area for physical products. Any Vault purchase opens it by default, and it is never visible to the public site.