Refund Policy

Digital access is delivered instantly

Vault purchases unlock the moment your payment clears, and the contents — supplier names, contacts and ordering processes — cannot be returned once seen. For that reason we do not offer change-of-mind refunds on Vault access.

When we do refund

• You were charged twice for the same Vault.
• You paid but access was never delivered and we cannot fix it.
• The Vault content is materially not as described.
• Any other case where the Australian Consumer Law gives you a right to a remedy.

How to request one

Use the contact form with your order number and the email you used at checkout. We respond within one business day. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days.

After a refund

Access granted by the refunded order is revoked automatically, and you must stop using and delete any Vault information from that purchase.