Refund Policy

What you are buying

A Vault is digital access to curated supplier research and sourcing information. It does not include any physical goods, samples, stock or branded merchandise, and it is not a promise of sales, income or business results.

Change of mind on digital access

Access is delivered immediately after payment and the information inside — supplier profiles, contacts and ordering processes — cannot be returned once it has been viewed. For that reason we generally do not provide change-of-mind refunds once a Vault has been opened. If you have not yet opened your Vault, contact us and we will usually refund you in full.

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies the consumer guarantees in the Australian Consumer Law. Our digital products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to a refund.

When we refund

• You were charged more than once for the same Vault.
• You paid but access was never delivered and we cannot resolve it.
• The research you received is materially not as described on the Vault page.
• You have not opened the Vault and ask us within a reasonable time.
• Any other case where the Australian Consumer Law gives you a remedy.

Because suppliers are independent businesses, a supplier changing prices, minimums, lead times, stock or their own service is not itself a failure of our product — but tell us anyway, because we will correct or replace research that has become inaccurate.

How to request one

Use the contact form with your order number and the email address you used at checkout. We respond within one business day. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days.

After a refund

Access granted by the refunded order is revoked, and you must stop using and delete any Vault information obtained from that purchase.